Application Of Total Quality Management to Academic Libraries in Nigeria

Abstract

This paper focuses on the application of Total Quality Management (TQM) to academic libraries. The concept of
TQM is centered around the commitment to continuous improvement in service delivery. Academic libraries are
essential components of institutions, entrusted with meeting the information needs of their users. In order to achieve
efficient and effective service delivery, library staff must continually strive to improve their services. With changing
times and advancements in Library and Information Services, it has become imperative for academic library staff to
acquire the necessary knowledge and skills to provide outstanding performance and satisfy their patrons' information
demands. Therefore, adopting and applying TQM in Polytechnic libraries can make their services more effective and
efficient in meeting the users' needs. This paper adopted theoretical method where related literature where been review,
also it discusses the benefits and features of TQM implementation in academic libraries