THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON TODAY BUSINESS ENVIRONMENT IN FCMB, FIRST BAND AND ACCESS BANKS IN DAMATURU METROPOLIS THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON TODAY BUSINESS ENVIRONMENT IN FCMB, FIRST BAND AND ACCESS BANKS IN DAMATURU METROPOLIS Section Articles

Abstract

Abstract:

This project, titled " The Impact of Information and Communication Technology on Today's Business Environment in Fcmb, First Bank and Access Banks in Damaturu Metropolis”, aims to determine how the cost of deploying new devices affects the productivity of selected banks in Damaturu metropolis. How does low patronage of e-banking services affect the productivity of the selected banks? How does the lack of knowledge on how to operate the latest applications affect the productivity of the selected banks? How does inadequate power supply affect the productivity of the selected banks in the Damaturu metropolis? The study is limited to bank staff in selected banks in Damaturu, Yobe State, with a population of sixty-eight (68). Using Simple random sampling techniques, all staff were sampled due to their significant number in the population. A structured questionnaire with a 5-point Likert scale rating format was used as the instrument for collection. The researcher used the mean deviation formula to analyse the collected data. It was found that the lack of devices cripples the selected bank from having more customer, lack of business opportunity, reduced work efficiency and compatibility issues, which affect the job performance of the banking sector in Damaturu lack of devices cripple the banking sector. Based on the findings, it is recommended that the selected banks should make more investment in information and communication technology (ICT). Increasing investment in information technology has been proven in this study to be a worthwhile venture since it positively impacted the profitability of the banking sector in Nigeria. Greater adoption of information and communication technology should be increased in all the branch networks through increased training of employees in ICT utilisation, and the introduction of diversified products through software of information technology for their daily transactions with customers

Keywords: ICT, Business, Environment, Banks and  Staff.