CHALLENGES AND BENEFITS OF INTER-BANKTRANSACTIONS IN EFFECTIVE SERVICE DELIVERY TO NIGERIAN COMMERCIAL BANKS CUSTOMERS

Abstract

In Nigeria, today, banks play significant roles in satisfying customers’ needs in terms of depositing and withdrawals of their deposits anywhere in the world with help of modern technological advancement, especially commercial banks. Despite the benefits of the commercial bank services offered to customers from various functions, customers undergo inevitable problems in some instances and banks record complaints regarding the inter-bank transactions in effective service delivery to customers. This research work aims at assessing the benefit, problems and prospects of inter-bank transaction in services delivery to commercial banks customers in Yobe State. Documentary and questionnaire methods for data collection will be employed to obtain data from respondents among the population of the study area and the secondary source is document to be obtained from Commercial Banks in Yobe State. 488 respondents were drawn from the sampled banks under study. Frequency distribution table, percentages and Chi square were used for data analysis and interpretation of results. Finally, recommendations are to be made based on the research findings.

Key words: Inter-bank transaction, Challenges, Benefits